Cancellation Policy

Effective Date: 17th October 2023

Introduction

At Tripanza, we understand that travel plans can change, and we aim to provide you with a fair and transparent refund and cancellation policy for our tour packages in India. Please read the following policy carefully before booking your tour with us:

Cancellation Policy:

1. Cancellation by the Traveler: If you wish to cancel your booking for any reason, you must notify us in writing via email or by contacting our customer support. The following cancellation charges will apply:

• Cancellation Made 30 Days or More Prior to Departure: You will receive a full refund, minus any non-refundable expenses (such as flight bookings and permits) incurred on your behalf.
• Cancellation Made Between 15 and 29 Days Prior to Departure: A cancellation fee equivalent to 25% of the total package cost will apply, in addition to any non-refundable expenses incurred.
• Cancellation Made Between 8 and 14 Days Prior to Departure: A cancellation fee equivalent to 50% of the total package cost will apply, in addition to any non-refundable expenses incurred.
• Cancellation Made 7 Days or Less Prior to Departure: No refund will be issued.

2. Cancellation Due to Unavoidable Circumstances: In the event that we must cancel a tour due to unforeseen circumstances such as natural disasters, political instability, or insufficient bookings, we will provide a full refund of the tour package cost minus any non-refundable expenses (such as flight bookings and permits) incurred on your behalf. However, we will not be liable for any additional expenses incurred by the traveler, such as airfare or visa fees.

Refund Policy:

1. Refund Processing Time: Refunds will be processed within 15-20 business days of receiving the cancellation request. Please note that the refund amount will be in accordance with the cancellation policy mentioned above.

2. Partial Utilization of Services: We do not offer refunds for any unused services or features included in the tour package. This includes hotel accommodations, meals, transport, or any other inclusions.

3. Amendment or Modification of Booking: We understand that changes may be required in your travel plans. We will do our best to accommodate changes when possible, subject to availability. However, any additional costs incurred due to such changes will be the responsibility of the traveler.

Payment Terms:

1. Booking Confirmation: A booking is considered confirmed only after the traveler has made the required initial deposit, which is typically 30% – 50% of the total tour package cost.

2. Final Payment: The remaining balance of the tour package cost must be paid at least 15-30 days prior to the departure date. Failure to make the final payment may result in the cancellation of the booking and applicable cancellation charges.

Important Notes:

• All cancellations and refund requests must be made in writing.
• We highly recommend purchasing comprehensive travel insurance to protect against unexpected events.
• Refunds will be processed in the same currency in which the tour package was booked.

By booking a tour package with Tripanza, you agree to abide by this refund and cancellation policy. We reserve the right to update and modify this policy as needed, and any changes will be communicated to our customers.

If you have any questions or require clarification on any aspect of this policy, please do not hesitate to contact our customer support team. We are here to assist you in planning a memorable and hassle-free travel experience in India.