Cancellation and Refund Policy

A fair and transparent process

Tripanza is a unit of DU Adventurers Club and is operated by Akshay Verma. We understand that travel plans can change and aim to handle cancellation and refund requests consistently and transparently.

By confirming a booking, you accept this Policy together with our Terms and Conditions and the package-specific information supplied before payment.

Standard cancellation charges

Unless your package states a different schedule, the following charges apply to the total package price. In every case, non-refundable supplier expenses already incurred or committed on your behalf—including flights, permits, event tickets or specially contracted accommodation—may also be deducted where disclosed and legally permitted.

If deductions would exceed the amount paid, no additional cancellation amount will be charged unless you separately requested or authorised non-refundable services whose cost remains payable.

If we must cancel a trip

We may cancel or materially reschedule a trip because of safety concerns, severe weather, natural disaster, political or civil disruption, government restrictions, transport interruption, insufficient bookings, supplier failure or another circumstance affecting safe or practical delivery.

• Where reasonably possible, we will offer a rescheduled departure, travel credit or suitable alternative.
• If you do not accept an available alternative, we will refund the amount paid to Tripanza for the cancelled service, less any lawful, disclosed and genuinely non-recoverable supplier expense where the cancellation arose from circumstances beyond our reasonable control.
• If Tripanza cancels for a reason within our reasonable control, the refundable package amount will not be reduced by our own administrative cancellation fee.
• We are not responsible for independently booked flights, visas, insurance or other arrangements, except where applicable law requires otherwise.

How and when refunds are issued

• Approved refunds are normally initiated within 15–20 business days after receiving the complete request and any information reasonably required to process it.
• Banks, card networks, UPI providers and payment gateways may take additional time to credit the amount.
• Refunds are made to the original payment method and in the original booking currency where operationally possible.
• Payment-gateway, foreign-exchange or bank charges are refundable only where recovered from the relevant provider or required by law.
• We will provide a calculation of material deductions on request.

Services missed after departure

No refund is normally available for a no-show, late arrival, missed departure, voluntary early departure or service not used by the traveller, including accommodation, meals, transfers, transport or activities included in the package.

If a service cannot be provided due to a Tripanza or supplier failure, we will assess an appropriate alternative, travel credit or refund for the affected component in accordance with the booking terms and applicable law.

Changing dates, names or services

Change requests must be made in writing and are subject to availability and supplier approval. Any fare difference, rebooking fee, permit cost or other additional supplier charge is payable by the traveller before the change is confirmed.

• A change is not confirmed until Tripanza confirms it in writing.
• A substantial change requested close to departure may be treated as a cancellation and new booking.
• Bookings and promotional benefits are not transferable unless expressly approved.
• If a requested change reduces the package value, the difference is not automatically refundable where the original service is non-refundable.

Deposits and final balances

• A booking is confirmed only after the required deposit—typically 30% to 50% of the package cost—or full payment is received and written confirmation is issued.
• The exact deposit and balance schedule shown before payment or in your booking confirmation applies.
• The final balance is generally due 15–30 days before departure, unless a different deadline is stated.
• If payment remains overdue after reasonable notice, we may cancel the booking and apply the relevant cancellation charges.
• A payment dispute or chargeback should be raised with us first so we have an opportunity to investigate. Fraudulent or abusive chargebacks may result in suspension of future bookings.

Promotions, medical issues and force majeure

Promotional and BOGO bookings

If a primary booking linked to a discount or BOGO benefit is cancelled, the linked booking may also be cancelled or repriced. Refunds are based on the amount actually paid and the offer-specific conditions.

Medical or personal emergencies

The standard schedule applies unless a package expressly provides different flexibility. We may request supporting documentation when considering a discretionary exception. Travel insurance is strongly recommended because it may cover circumstances this Policy does not.

Force majeure

Where performance is affected by an event beyond reasonable control, available remedies will depend on safety, supplier recoveries, rescheduling options and applicable law. We will communicate the available options as soon as reasonably practicable.

Changes to this Policy

We may update this Policy prospectively to reflect operational, supplier or legal changes. The version accepted when your booking was confirmed generally applies to that booking unless a later change is required by law or expressly agreed with you.