Terms and Conditions

Scope and acceptance

These Terms and Conditions govern bookings and travel-related services offered through Tripanza. Tripanza is a unit of DU Adventurers Club and is operated by Akshay Verma, trading as Tripanza (referred to as “Tripanza”, “we”, “us” or “our”).

By making a booking, paying any amount, using our website, or participating in a trip, you confirm that you have read and accepted these Terms and that the information you provide is accurate. If you book for others, you confirm that you are authorised to accept these Terms on their behalf and will share all booking information with them.

Who may book

• You must be at least 18 years old and legally capable of entering into a contract to make a booking.
• A participant under 18 must travel with, or have written consent from, a parent or legal guardian and may be subject to additional trip-specific requirements.
• We may refuse or cancel a booking where information is materially inaccurate, payment appears unauthorised or fraudulent, participation would create a safety concern, or the booking violates applicable law.

Confirming your place

• A booking is confirmed only after we issue written confirmation and receive the required deposit or full payment.
• Deposits may be non-refundable where stated before payment or where already committed to non-refundable supplier costs.
• The balance must be paid by the deadline in your booking confirmation. We may treat an overdue balance as a cancellation by you after giving reasonable notice.
• Prices are quoted in Indian Rupees unless stated otherwise. Payment-gateway charges, taxes or statutory levies may apply where disclosed.
• Pricing errors may be corrected before confirmation. After confirmation, price changes will only be made where permitted by law or caused by a requested change, government levy, tax or clearly disclosed variable supplier cost.

Inclusions and exclusions

Only items expressly listed as included form part of the package. Personal expenses, insurance, permits, meals, transfers, activities, upgrades and 4x4 vehicles are excluded unless the package specifically says otherwise.

If you cancel

Cancellation requests must be sent in writing to [email protected]. The request is effective when received by us. Charges depend on the package, departure date, notice given and supplier commitments, and will be disclosed before booking or in the confirmation.

• Non-refundable deposits, payment-processing charges and amounts already paid or committed to suppliers may be deducted where disclosed and legally permitted.
• No refund is normally available for a no-show, voluntary early departure, unused service or missed departure caused by the traveller.
• Where a refund is due, it will be returned to the original payment method within the communicated processing period, subject to bank or payment-provider timelines and applicable law.
• Name, date or participant changes are subject to availability, supplier rules and any additional cost.

Itineraries sometimes need to move

Travel is affected by weather, road conditions, government orders, supplier changes, safety concerns and other local circumstances. We may reasonably modify routes, timings, accommodation, transport, activities or trip leaders while aiming to preserve the overall character and value of the experience.

If we cancel the entire trip before departure, you may choose an available alternative or receive a refund of amounts paid to us for the cancelled service, less any lawful and clearly disclosed non-recoverable amounts where the cancellation results from circumstances beyond our reasonable control. We are not responsible for separately booked flights, visas or other arrangements, so suitable travel insurance is strongly recommended.

Documents, punctuality and conduct

• You are responsible for valid identification, passports, visas, permits, vaccinations and other documents required for the trip.
• You must follow reasonable safety instructions, local laws, accommodation rules and departure times.
• Harassment, discrimination, violence, illegal drug use, dangerous conduct or behaviour that materially disrupts the group is not permitted.
• We may remove a participant whose conduct creates a safety, legal or serious welfare risk. Any resulting transport, accommodation or other cost is the participant’s responsibility, and no refund is due for services missed because of removal where permitted by law.
• You are responsible for your belongings and should take appropriate precautions against loss or theft.

Travel requires informed participation

You must assess whether a trip is suitable for your health, mobility, experience and fitness level, and disclose any condition that may reasonably affect your safety or require assistance. We may request medical clearance for demanding activities.

Adventure travel can involve altitude, uneven terrain, remote locations, weather exposure, road travel and limited access to medical care. By participating, you acknowledge risks that cannot be completely eliminated even when reasonable care is taken. Travel insurance covering medical treatment, evacuation, cancellation, baggage and personal liability is strongly recommended and may be mandatory for certain trips.

Hotels, carriers and activity providers

Accommodation providers, transport operators, guides, activity operators and other suppliers may be independent third parties. Their own terms may apply and will be shared where available and material to your booking.

We will use reasonable care in selecting and coordinating suppliers, but are not responsible for an independent supplier’s act or omission beyond the extent required by applicable law. Complaints about a supplier should be reported promptly so that we have a fair opportunity to assist.

Your image and information

Trip leaders may take group photographs or videos for trip memories and Tripanza marketing. You may opt out before or during the trip by informing the trip leader or writing to us. We will respect reasonable requests not to feature you prominently and will address later removal requests where reasonably practicable.

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law. Please do not submit sensitive information unless it is reasonably necessary for the requested service.

Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, including severe weather, natural disaster, epidemic, conflict, civil unrest, strike, transport disruption, government action, closure, internet or utility failure, or similar events. We may suspend, reschedule, modify or cancel affected services and will communicate available options after considering safety, supplier recoveries and applicable law.

A fair allocation of responsibility

To the maximum extent permitted by law, Tripanza is not responsible for indirect or consequential loss, loss caused by your breach of these Terms, or loss arising from an event or independent third party outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where liability cannot lawfully be excluded, or any right or remedy available under the Consumer Protection Act, 2019 or other applicable law.

Using Tripanza content

Tripanza names, designs, photographs, text, itineraries and website content are owned by or licensed to us. They may not be copied, republished, sold or commercially exploited without written permission, except where applicable law permits. You must not misuse the website, attempt unauthorised access, introduce malicious code or use automated systems in a way that disrupts the service.

Offer-specific conditions

A promotion applies only during its stated validity period, to eligible new bookings and while availability lasts. It cannot be combined with another offer unless expressly stated. Offer-specific advertising and booking confirmation form part of these Terms.

Buy One Get One offers

• Both packages must be booked together using the stated code or booking method.
• The benefit applies to the eligible package of equal or lower value and may be a discount rather than a completely free package, as stated in the offer.
• Participant, destination and travel-date restrictions shown in the promotion apply.
• If the primary booking is cancelled, the linked benefit may also be cancelled or repriced. Any refund is calculated under the applicable cancellation policy and the value actually paid.
• If Tripanza cannot provide only the promotional package, the remedy is limited to the amount actually paid for that affected package, without limiting mandatory consumer remedies.
• Changes may incur supplier charges or make the booking ineligible. Suspected fraud or misuse may result in refusal after reasonable review.

Tell us while we can help

Raise an issue promptly with the trip leader during travel where possible. If it remains unresolved, email full details, booking information and supporting material to [email protected]. We will acknowledge and address complaints within a reasonable period and in accordance with applicable consumer-law requirements.

Governing law

These Terms are governed by the laws of India. The parties should first attempt to resolve a dispute in good faith through written discussion. Subject to any mandatory rights to approach a consumer commission or another competent authority, courts with lawful jurisdiction in New Delhi will have jurisdiction.

If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. We may update these Terms prospectively; the version accepted at the time of booking generally governs that booking unless a change is required by law or agreed with you.