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Your privacy matters

Privacy, made clear.

This policy explains what information Tripanza collects, why we use it, when we share it, and the choices available to you.

Effective date: 17 October 2023
01 — Overview

Welcome to Tripanza

This Privacy Policy describes how Tripanza ("Tripanza", "we", "us", or "our") handles personal information when you visit tripanza.com, create an account, make or manage a travel booking, contact our team, or otherwise use our services (collectively, the "Services").

By using the Services, you acknowledge that you have read this Policy. Where consent is required by applicable law, we will ask for it separately and you may withdraw it at any time.

02 — Information we collect

Information you provide and information collected automatically

Information you provide

  • Identity and contact details, such as your name, email address, phone number, billing address, and account details.
  • Booking and traveller details, such as destinations, dates, preferences, special requests, and information about other travellers included in a booking.
  • Payment and transaction details. Payments may be processed by third-party payment providers; we generally do not store complete payment-card details.
  • Messages, reviews, support requests, survey responses, and other information you choose to share with us.

Information collected automatically

  • Device and network data, including IP address, browser type, operating system, device identifiers, and approximate location derived from IP.
  • Usage data, including pages viewed, links selected, referring pages, session times, and interactions with our Services.
  • Cookie and similar-technology data, as described below.

If you provide information about another person, please ensure that you have their permission to do so and that they understand how we will use their information.

03 — How we use information

We use information to operate and improve your travel experience

  • Process and manage bookings, payments, cancellations, refunds, and related travel services.
  • Send confirmations, service notices, itinerary updates, security alerts, and customer-support responses.
  • Personalise content and provide relevant recommendations, where permitted by law.
  • Send marketing communications when you have opted in or when otherwise permitted; you can unsubscribe at any time.
  • Monitor performance, analyse how the Services are used, troubleshoot issues, and develop new features.
  • Prevent fraud, misuse, security incidents, and other harmful or unlawful activity.
  • Comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and those of others.

Depending on where you live, our legal bases may include performing a contract with you, complying with law, pursuing legitimate business interests, and your consent.

04 — Cookies

Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the Services working, remember preferences, understand usage, measure performance, and — with permission where required — support personalised advertising.

You can manage cookies through your browser settings and any cookie controls we make available. Blocking certain cookies may affect some features. Learn more in our Cookie Policy.

05 — Sharing information

When we share personal information

We do not sell your personal information for money. We may share relevant information with:

  • Travel providers, including hotels, airlines, activity operators, transport providers, and other suppliers needed to fulfil your booking.
  • Service providers that support payments, communications, analytics, hosting, security, customer service, and other business functions.
  • Business partners when you request or consent to a jointly offered service or promotion.
  • Authorities and other parties when disclosure is required by law or reasonably necessary to protect safety, rights, property, or prevent fraud.
  • Transaction participants in connection with a merger, financing, acquisition, reorganisation, or sale of some or all of our business, subject to appropriate safeguards.

Travel providers and other third parties may process information under their own privacy policies. We encourage you to review those policies before completing a booking.

06 — Retention & security

How long we keep information and how we protect it

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, and reporting obligations. Retention periods vary according to the type of information and applicable requirements.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. However, no online service or storage system is completely secure, and we cannot guarantee absolute security.

International transfers

Tripanza, travel providers, and service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for these transfers in accordance with applicable law.

07 — Your rights

Your choices and privacy rights

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; or lodge a complaint with a relevant data-protection authority.

  • Update certain account information through your account settings, where available.
  • Unsubscribe from marketing emails using the link in those messages. We may still send essential booking and service communications.
  • Manage cookies using our cookie controls or your browser settings.
  • Submit a privacy request through our contact page. We may need to verify your identity before completing a request.
These rights are not absolute and may be limited where permitted by law, including where information must be retained for legal or legitimate business purposes.
08 — Children's privacy

Our Services are not directed to young children

Our Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Information about a child traveller should be provided only by a parent, guardian, or authorised adult and only as necessary to arrange travel. If you believe a child has provided information to us improperly, please contact us so we can take appropriate action.

09 — Changes

Updates to this Privacy Policy

We may update this Policy to reflect changes to our practices, technology, Services, or legal obligations. When we do, we will publish the revised Policy and update its effective date. Where required, we will provide additional notice or request renewed consent.

10 — Contact

Questions? We are here to help.

If you have a question, concern, or privacy request, please reach us through the Tripanza contact page. Please do not send sensitive payment or identity information through an unsecured message.